Online Dispute Resolution for Cloud Computing Services

The traditional concepts of practicing the law do not follow the pace of the development of the new technologies. Development of cloud computing services last decade raised new issues of applicable law, jurisdiction, access to justice, the legal nature of the disputes, consumer protection etc. At the same time, we are witnessing parallel attempts from several public bodies and international organisation to introduce (on national and global level) the legal framework for the application of the online dispute resolutions. EU parliament has recently voted in favour of the proposal on the ADR and ODR regulations for consumer disputes. These proposals in principle are focusing on e-commerce aspects of dealing with low-cost consumer/seller disputes. This research answers under which circumstances ODR mechanisms are the most suitable means to resolve conflict coming out of provision of cloud computing services in the EU and globally. Building on existing knowledge of ODR, it goes beyond and provide applicable proposals for redress in growing industry of cloud services.